Bank Teller Jobs

• Teller:

  • Primarily handles day-to-day transactions like deposits, withdrawals, and check cashing.
  • Focuses on delivering accurate, efficient customer service at the counter.
  • Ensures cash drawer is balanced and assists customers with basic banking needs.
  • Great for those who want to interact with customers and handle essential banking tasks.

• Universal Banker:

  • Goes beyond transactions to offer personalized banking solutions, such as opening accounts and recommending products.
  • Combines customer service with sales, building deeper relationships with customers.
  • Helps with more complex needs, such as lending products and proactive outreach to grow customer relationships.
  • Perfect for those who enjoy variety, sales goals, and deeper customer interactions.

In short, a Teller is focused on processing transactions and providing great customer service, while a Universal Banker also plays a more advisory role, helping customers with additional banking needs and building lasting relationships. Both roles are essential to creating an exceptional banking experience.

Universal Bankers are responsible for establishing, maintaining and strengthening customer relationships. They are specially trained to handle a wide range of banking tasks, such as opening bank accounts, processing transactions and resolving complaints. Their job is to manage customer requests from beginning to end, reducing the number of steps a customer must take to get the services they need.

Becoming a Universal Banker starts with having a high school diploma and a passion for helping people. If you’ve got a background in customer service or sales, that’s a plus—but if not, don’t worry. We’ll give you the tools and training you need to thrive. As a Universal Banker at Midland States Bank, you’ll get to assist customers with everything from basic transactions to helping them open accounts or choose the right financial products. We value building relationships, and we’re here to help you grow into the role.

A Universal Banker helps banking customers with all their needs. Along with processing deposits and cashing checks, you’ll dive deeper into customer needs. This could include:

• Processing financial transactions.
• Opening and closing accounts.
• Researching and resolving account issues.
• Cross-selling services to current and potential customers.
• Performing teller duties.
• Responding to customer inquiries promptly and professionally.

You connect customers to services that make their lives easier.

Do you have a blend of customer service, sales, and communication skills? Great. Universal Bankers perform a mix of duties to streamline the customer’s experience.

You’ll need to be a people person, great at listening to customer needs and guiding them toward the right solutions. Confidence in making recommendations, plus attention to detail when handling transactions, is essential.

You’ll also need to be motivated and adaptable—since every day is a little different. And don’t worry, we’ll make sure you’re equipped with the banking knowledge you need to excel.

Typically, you'll need to have some customer service or sales experience to work as a Universal Banker. Many Universal Bankers also have an associate's or bachelor's degree in a related field like finance or business. Also, remember that it doesn't hurt to have a desire to learn.

To become a bank teller, you typically need a high school diploma or a General Educational Development (GED) certificate as the minimum educational requirement. You should also have experience handling cash and using computers.

We encourage applications from multilingual speakers and emphasize the importance of institutional knowledge of banking, which can be developed through on-the-job training.

A college degree isn't required for most Bank Teller positions. But having or pursuing an associate's or bachelor's degree in math, finance, or business can give you a competitive edge.

During the hiring process, you'll likely have to pass a background check. This background check covers criminal and consumer reports.

Tellers assist customers with everyday banking needs—like processing deposits, cashing checks, and answering questions about their accounts. Your role is about making each transaction smooth, accurate, and personal. You’ll also help with basic troubleshooting for things like ATMs or direct customers to other services that might benefit them. Balancing your cash drawer daily is also a part of your normal routine.

Being a great Teller is all about a mix of people skills and attention to detail. You’ll need to be friendly, approachable, and able to communicate clearly with customers. At the same time, accuracy is key—whether you’re handling cash, processing transactions, or spotting potential fraud. Basic computer skills are a must. And of course, being dependable and ready to learn can take you far.

Starting in customer service or retail positions where handling money is involved is a good step. If you don't have any previous banking experience, you can start by getting a job as a cashier. As a cashier, you'll gain the customer service and money-handling experience you'll need to use daily as a Teller.