Security & Privacy Center

If you notice any suspicious activity or think you’ve been a victim of fraud, we’re here to support you. Taking quick action can prevent further harm. Here's how you can report it:

• Call us immediately: Contact us at 1-855-696-4352. We can help you block unauthorized activity and secure your account.
• Visit a branch: Prefer to speak in person? Stop by your nearest branch, and we’ll be ready to help.

At Midland, we’d never ask you to do that. Never share your online banking credentials or personal information. Never give this information to anyone via phone, email, or text message; instead, hang up and contact us immediately.

Managing fraud and protecting your information are top priorities at Midland. Providing resources toward ensuring our customers take proper precautions to protect against fraud are part of our customer commitment. 

We use advanced encryption and security protocols to protect your personal and financial data, along with constant monitoring for suspicious activity. You can see this through our Enhanced Login Security. This security service is free, easy, and most importantly, gives you extra protection from fraud and identity theft.

Enhanced Login Security significantly increases your level of protection online. Not only will your password and user ID be recognized, but your computer will be recognized as well. If we don't recognize your computer - you've logged in from a public computer or one you haven't used before - you will be prompted to provide information that only you will know. This step acts as an additional line of defense against unauthorized access to your accounts.

Learn more about security tactics.

In today’s connected world, staying safe is important to everyone. Consider these tips to protect your personal and financial information:

1. Use Strong Passwords: Mix upper and lowercase letters, numbers, and symbols for a password that’s tough to crack. Avoid using easily guessable info like birthdays.
2. Enable Two-Factor Authentication: Double up your security by adding an extra layer of protection to your account login on applicable apps or websites.
3. Stay Cautious of Phishing: If an email or message seems suspicious, don’t click links or share personal info. We’ll never ask for sensitive information via email.
4. Keep Software Updated: Regular updates to your apps, operating systems, and antivirus software keep your devices protected from vulnerabilities.
5. Use Secure Networks: Avoid logging into banking services on public Wi-Fi. Use your mobile data or a secure connection whenever possible.