Customer Care Specialist

Working at Midland States Bank

When you join us, you're not just filling a role; you're becoming a part of our Midland States Bank family that's focused on our customers and committed to excellence.

What You'll Do

As a Customer Care Specialist, you'll be at the heart of our bank's contact center. You'll handle customer inquiries, resolve issues, and provide top-notch service. You'll be the voice that our customers hear, and we want it to be a friendly one!

Key Responsibilities

Answer customer calls and provide accurate information
Resolve customer issues efficiently
Upsell bank products and services
Maintain customer records
Work closely with other departments to ensure customer satisfaction

Explore Job Openings

male customer care employee smiling while he talks on headset

Who We're Looking For

Excellent communication skills
Previous experience in bank call center jobs is a plus
Ability to multitask
Strong problem-solving skills
Genuine desire to help people

Why You'll Love This Job

Medical, dental, vision and life insurance
Vacation and Holistic Health time off
12 paid holidays
Paid Family Leave
401K plan with employer match
Competitive salary
Opportunities for growth and advancement
Supportive and friendly work environment
Chance to impact customer's lives in a meaningful way

How to Apply

Ready to take the leap? Apply now to get the ball rolling. We're excited to meet you and help you make your next career move a meaningful one. Come join us and be a part of something bigger than just a job.

Apply Now

Frequently Asked Questions

What's the job like?

As a Customer Care Specialist, you're the frontline of our bank's customer service. You'll handle calls, answer queries, and resolve issues. It's a role that requires excellent communication skills and a knack for problem-solving.

Do I need experience?

While experience in bank call center jobs is a plus, experience requirements will vary by position. See our job center for more details.

Is there room for growth?

Absolutely! We value career development and offer various paths for growth, especially if you're interested in other bank customer service representative jobs.

Do you offer remote work?

This position has the ability to be remote after a training period.

What's the work culture like?

We pride ourselves on supporting our communities and sharing a friendly, supportive work environment. We're not just colleagues; we're a community. Learn more about our culture today.

Midland States Bank is an Equal Opportunity Employer.

Prefer Personal Assistance?

Our team of dedicated professionals are here to support you.

Welcome to Midland! How can we help you today?

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