Alexa, Check My Balance
Now you can manage your accounts at home or on-the-go with Alexa-enabled devices.
The Midland States Bank skill for Alexa devices is a new and convenient way for customers to access their existing Midland accounts with voice services. With this new product offering, we provide our customers quick and easy access to the most requested banking tasks-balances and recent transactions.
1. Start in the Alexa App and choose Skills & Games from the main menu.
2. Search “Midland States Bank” to locate the correct Skill and click to select it.
3. From the Midland States Bank skill page, choose SETTINGS to begin the account set up process.
4. From Skill Settings, click on the option to Link Account.
5. User must enter their Midland online banking login credentials to verify the account.
6A. Click to view.
6B. Accept the terms and conditions.
7A. First time access requires multi-authentication via a call, text or email.
7B. Just like in online banking, follow the prompts and register your device.
8. Establish a PIN for your Midland voice banking.
9. Once the account is successfully linked, the user can begin asking Alexa for balance and transaction information.
How to use the Midland States Bank Alexa skill:
Users can retrieve the current balance of any of their accounts by engaging with Alexa through our skill. Users may request the balance for a specific account or Alexa can guide them through a narrowing down exercise to provide the user with their desired information. Alexa will respond with up to three accounts at a time before asking the user if they would like to hear more. Each account is reported with the account’s nickname*, up to the last four digits of the account number, and the balance.
*Nicknames within online banking may not always be recognized. Therefore, the account nickname should not be used as the primary method of account retrieval. The last four digits of the account number is the preferred search method.
The option is not currently available to change the order in which accounts are read.
Requests for balance or transactions are very similar. Users differentiate the two requests by using the correct intent (balance or transactions).
For example: “Alexa, open Midland States Bank and tell me my [balance/recent transactions].”
Users will then be prompted for their Voice PIN. After authentication, if there are multiple accounts linked to the user, Alexa may ask for further specificity (example below). Otherwise, the account balance will be read off immediately.
“Would you like the [balance(s)/transactions] of your Checking or Savings accounts?” Alexa will provide the desired balance information for up to five accounts or three most recent transactions, before asking the user if they would like to hear more.
© 2018 Jack Henry and Associates • MyCardRules
www.jackhenry.com • 1-866-851-4729 ext. 7094
Requires iPhone with iOS 8 or above. Compatible with iPhone, iPad and iPod Touch. Apple, the Apple logo, iPhone, iPad and iPod Touch are trademarks of Apple, Inc., registered in the U.S. and other countries. App Store is a service mark of Apple, Inc. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Requires Android 4.1 or above. Google Play, the Google Play logo and Android are trademarks of Google LLC.
Video Courtesy of Jack Henry and Associates
Our team of dedicated professionals are here to support you.
