Bank by Phone & Text
A quick and easy guide to managing your finances by phone and text.
We are honored to be your choice in banking. Keeping your accounts safe is very important to us. Because we take this role so seriously, we have launched enhanced security measures to assist you when accessing your accounts. To ensure a caller has permission to access account information owned by you, we have developed a process that will validate the callers identity and their authority to access your accounts.
The following information may be requested when you access certain accounts, or prompt the system to perform inquiries, payments, transfers, stop payments, and more. We’ve also added layers of authentication that will compare information retrieved from you that match our security details.
You will hear a list of your accounts and their balance. If you have more than one account type, for example checking accounts, you will need to select an account. This can be done by entering the account number or selecting from a list of your accounts.
When inquiring about your loan, you will also receive the next payment date to save you additional steps concerning when your next payment is due.
You can access account activity history within the Bank by Phone system. You can inquire on activities such as debits, credits, checks, ATM. And, history searches are available through this menu option.
Debit card activation, deactivation and card orders can be requested using this service.
You can quickly move money between accounts, schedule future dated transfers once or on a recurring basis, as well as transfer a payment from a Midland account to your loan account.
You will be prompted to select from the following Funds Transfer Options:
The following transfer frequencies are available through the loan payment option:
Once you schedule a transfer (Funds Transfer or Loan Payment), you can edit them at any time. You will be able to hear all existing scheduled transfers and delete any of them at any time.
You will be directed to visit midlandsb.com or download our Midland app from your favorite app store. Accessing our locations page online will provide each Midland location as well as surcharge free ATM locations available.
You are able to reset your Access Code at any time. If you call us, and we reset your Access Code, you will be prompted to establish a new Access Code the next time you call our Bank by Phone system.
You will be able to enter your Access Code three (3) times before access will be locked. This is for your protection to ensure fraudsters are not attempting to access your accounts. If this occurs, access will be blocked for a minimum of 90 minutes.
We want this system to be useful to you. As a new customer, you should access an account and establish your Bank by Phone Access Code within 30 days to ensure quick and easy future access using Bank by Phone.
To protect your account(s), you should access at least one of your accounts within a 90 day period to ensure continued access. If an account is not accessed at least one time within a 90 day period, the account will move to a dormant status to protect your accounts.
Our team of dedicated professionals are here to support you.
