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Contact Your Primary Administrator: If you have questions or need assistance with Business Online Banking, please reach out to your Primary Administrator first.
Escalate to Commercial Relationship Manager: If you are the Primary Administrator or there's an issue related to your named Primary Administrator, contact your Commercial Relationship Manager.
Contact Us: Customer Care can also help you reach your Commercial Relationship Manager.

Need help with your personal accounts? Click here for assistance.

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Customer Care Hours (CT)
Mon-Fri: 7:00 AM - 9:00 PM
Sat: 9:00 AM - 5:00 PM
Closed Sun & Federal Holidays

1-855-696-4352

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Midland States Bank
Customer Care Center
1201 Network Centre Drive
Effingham, IL 62401

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Midland will be Closed on these Federal Reserve Holidays

New Year's Day
Martin Luther King, Jr. Day
Presidents' Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Christmas Eve (12:00 pm Closing)
Christmas Day

Download Our 2025 ACH Holiday Schedule

*NOTE: Files received after 11:30 am on Christmas Eve will not be processed until the next Business Day, Friday, December 26th. The earliest Effective Date for files processed after 11:30 am on Christmas Eve is Monday, December 29th.

*Non-deposit products: are not insured by the FDIC; are not deposits; and may lose value.

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