Customer Service & Support
How can we help you today? Business customers, please visit our Business Help Center for assistance.
Customer Care Hours (CST)
Mon-Fri: 7:00 AM - 9:00 PM
Sat: 9:00 AM - 5:00 PM
Closed Sun & Federal Holidays
Midland States Bank
Customer Care Center
1201 Network Centre Drive
Effingham, IL 62401
Call our Customer Care Center to dispute a transaction posted to your checking or savings account.
Report your card missing by contacting Customer Care.
Customer Care Hours (CST)
Mon-Fri: 7:00 AM - 9:00 PM
Sat: 9:00 AM - 5:00 PM
Closed Sun & Federal Holidays
1-855-696-4352
Press 2 for Lost or Stolen Debit Card.
Download Our 2025 ACH Holiday Schedule
*NOTE: Files received after 11:30 am on Christmas Eve will not be processed until the next Business Day, Friday, December 26th. The earliest Effective Date for files processed after 11:30 am on Christmas Eve is Monday, December 29th.
*Non-deposit products: are not insured by the FDIC; are not deposits; and may lose value.
Our team of dedicated professionals are here to support you.
